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How To See Guest's Reviews Using The AirReview Chrome Extension (Guest Screening)

Updated over a week ago

The AirReview Chrome Extension allows you to screen guests better.

Once installed, you will see the reviews that guests have left for other hosts.

Typically, a host can only see the reviews that the host has left for the guest, with no insight into the guest's own review of that stay.

With AirReview, you can see what guests have liked and hated about their previous bookings.

Using this tool helps understand the person coming to stay at your property better & helps you customize your hospitality.

How to use this Guest Screening feature?

  1. Install the AirReview Chrome Extension & sign up or log in.
    USA Link | Global Link

  2. Test out a profile by clicking this link: https://rankbreeze.com/airreview-guestprofile-test

    ⚠️ You need to be logged into Airbnb to see a guest profile.

    You should see the guest's review of other hosts show up like this:

Screen Guests from your Airbnb Message Inbox

  1. To review your own upcoming guests, go to your Airbnb messaging inbox https://www.airbnb.com/hosting/messages/

  2. Open up a messaging thread with a guest.

  3. Within a guest message thread, you'll see the "Reservation details" section on the right & the Guest's profile picture.

  4. Click the Guest's profile picture on the right.

    Here's an image to help guide you:

    Messages • Airbnb - Google Chrome 2024-10-11 at 6.22.43 PM
  5. The guest's profile should open up in a new tab and the reviews will show up like this image

Troubleshooting Common Issues

  • Ensure you’re using a laptop/desktop computer. Chrome extensions do not work on mobile phones or tablets

  • Use a Chrome/Chromium-based Browser - AirReview is optimized for Chrome or Chromium-based browsers (such as Microsoft Edge or Brave).

  • Verify you're using the latest version of AirReview
    USA Link | Global Link.

  • Disable Ad-blockers & Antiviruses

  • Ensure you are logged into Airbnb

  • Ensure you're opening the Guest Profile in a new tab

Still need help? Send us a message or email on [email protected]


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