If your Airbnb integration is disconnected, follow the steps below to reconnect it.
Step 1: Confirm your setup
Use a laptop or desktop
Use Chrome or a Chromium-based browser
Make sure only one Airbnb tab is open
Step 2: Reinstall AirReview Chrome Extension
Uninstall AirReview Chrome Extension
Go to the Chrome webstore USA link | Global link
The icon is purple for USA users.
Click "Remove from Chrome"
On the pop-up window, click "Remove"
Reinstall AirReview Chrome Extension
On the same page, click "Add to Chrome"
In the pop-up window, click "Add extension"
Step 3: Re-integrate the Airbnb Account
Log in to your Airbnb hosting profile.
Only one tab with Airbnb should be open.Open the Rankbreeze Airbnb Integration page in another tab.
Log in if promptedClick "Deactivate" to remove the disconnected account
Perform a hard refresh:
Windows: 'Ctrl+Shift+R'
Mac: 'Cmd+Shift+R'
Click Connect to reintegrate
💡 Adding another Airbnb account?
Use the "Add additional Airbnb account" option at the top of the page
Alternative: Add [email protected] as a Co-host with Full Access
Go to "Listings" in your Airbnb hosting page and
Select the listing
Under Listing editor, click Your space
Select Co-hosts and then click "Invite a co-host"
Add [email protected] under "Email" and click Next
Select the "Full access" and click Next
Review and click Send
Repeat steps 1 - 7 for each listing.
Once you've done that, send a quick email to: [email protected] to let us know you've sent the invites.
This workaround does not provide metrics tracking in the A/B testing section.
Common reasons integrations fail or disconnect
Here are some scenarios that could lead to a failed Airbnb integration or a disconnection.
Using a tablet or a phone. Extensions only work on laptops and desktop computers.
Not installing AirReview Chrome Extension on the browser you're using for the integration. The integration only works when AirReview is installed on the browser you're using to integrate.
The Airbnb hosting account doesn't have any listed listings.
Having more than one Airbnb tab open during integration. Only one Airbnb tab should be open during integration to avoid issues.
Having more than one window with Airbnb open during integration. Only one Airbnb window should be open during integration to avoid issues.
A recent change to your Airbnb email/password.
Having any antivirus or security software (or browser extensions) installed. Please look for an “exceptions” or “allowed sites” option where you can permit Airbnb & Rankbreeze to keep their data saved without clearing, while still maintaining privacy settings for other websites.
Having your browser settings set to delete cookies automatically. Please adjust this setting to keep cookies, or add Airbnb and Rankbreeze as exceptions to prevent automatic clearing.
For additional support, please reach out to [email protected].