Yes! You can upgrade or downgrade your plan at any time from your billing settings.

👉 How to upgrade/downgrade my account

Yes. You can upgrade anytime from your billing settings, up to 999 properties. For 1,000 properties or more, contact the Rankbreeze support team through live chat or at [email protected].

On a legacy plan? You can upgrade up to 70 listings from your billing settings. For more than 70 listings, contact support. Upgrades through support move your account to per-property pricing, and legacy plans and rates won’t be available afterward.

👉 How to upgrade/downgrade my account

No. You’re charged for your plan size, meaning the number of properties your plan covers, not how many listings are active.

Example: If your plan covers 12 properties, you pay for 12, whether you have 1, 5, or all 12 active in Rankbreeze.
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👉 See Rankbreeze Pricing Plans

It’s not possible to exceed your listing limit.
When you reach your plan’s maximum number of listings, you’ll need to upgrade your plan before adding another listing.

No. You don’t need to delete anything.

If you downgrade to a plan with fewer allowable listings, your oldest listing(s) will be automatically muted to fit within the new limit.
You can manually mute or activate listings anytime from your My Properties page.

Yes! You can switch anytime from your billing settings. Quarterly billing saves you 10%, and Yearly billing saves you 15%.

Yearly billing isn’t available on legacy plans.

Go to:

Settings → Billing Settings → Adjust my plan,

scroll down to choose your preferred billing schedule.

To cancel your subscription, you’ll need to complete our cancellation wizard, which guides you through the full process.
Go to: Settings → Billing Settings → Close my account.

You will continue to have access until the end of your current billing period.

👉 How to cancel my account/subscription

When you cancel your subscription, your account will display a future closure date, which marks the end of your current billing cycle. This date indicates when your subscription will officially end. Once that happens:

Deleting your listings does not change your subscription.

Your billing is based on the plan you’re subscribed to, which sets the maximum number of listings your account can support — not how many listings you currently have.

If you want to reduce your cost, you’ll need to downgrade your plan or close your account in your billing settings.

If you subscribed before per-property pricing launched, you may be on a legacy plan. See Rankbreeze Legacy Pricing Plans for Existing Subscribers for legacy prices and options. To switch to per-property pricing, contact the Rankbreeze support team. Switching is permanent.

Yes. You can change the email associated with your Rankbreeze account.
Please reach out to [email protected] using the email you originally signed up with, and let us know the new email address you'd like to use.

Currently, no; however, if needed, you can share a single login by using a secure password-sharing tool rather than sending passwords directly.
If you require team access, please email [email protected] with:

We’ll log this as a feature request.

Upgrading to a plan with 5 or more properties lets you create market reports, but you still need to unlock the extension by adding your API key.

To enable market reports:

After adding your API key, refresh the Airbnb search page to see the “Get market report” button at the top.

This happens when your API key has not been added. If you’ve upgraded to a plan that includes AirReview Pro, but the extension still limits you to 5 searches and shows an upgrade prompt after five clicks of the Get Listing Data button, it means the extension is not unlocked.

After upgrading, make sure you:

Once connected, the extension will recognize your plan and unlock unlimited searches

We don’t currently offer a pause feature. However, you can close your account and return whenever you’re ready.

When you come back, simply resubscribe using the link below:
👉 https://app.rankbreeze.com/subscription_expired

Yes. When you close your account:

If you’d like your listings' data permanently deleted, delete the listing(s) before cancelling your account.

For other data such as your credit card details, please email [email protected].

AirReview Pro is included on every plan with 5 or more properties, and it comes with market reports:

AirReview Pro gives you unlimited rental data searches on Airbnb and lets you create market reports. Plans with 1 to 4 properties don’t include AirReview Pro.

You’re billed for the plan you select on the billing page. Your plan doesn’t change automatically when you add or remove listings.

You can update your plan anytime in the billing settings. If anything looks off or you’re unsure what to choose, just let us know — we’re happy to help 😊

We accept major credit and debit cards (Visa, Mastercard, American Express).

Billing occurs monthly, quarterly, or yearly, depending on your payment plan.
You’ll be charged on the same date your subscription started.

You can update your credit card and billing information in your billing settings.

Go to

Settings → Billing Settings → Update credit card

Where your Rankbreeze invoices are depends on your account:

👉 How to find and download your Rankbreeze invoices from Stripe

👉 How to find your trial fee invoice in ThriveCart

Every new account starts with a 14-day trial covering up to 10 properties and 1 market report, with AirReview Pro.

Your trial ends after 14 days or when you start a paid plan, whichever comes first. Your trial doesn’t turn into a paid plan on its own, so choose a plan in your billing settings to keep using Rankbreeze. After that, you’re billed per property for the plan size you choose.

The API add-on isn’t included in the trial. You can add it once you choose a paid plan.

👉 See Rankbreeze Pricing Plans

The API add-on costs US$2.50 per property per month and can be added to any plan size. It lets you connect Rankbreeze to external tools and access more detailed data. Quarterly billing saves 10% and yearly billing saves 15% on the add-on. The API add-on isn’t included in the 14-day trial.

If a payment fails:

Please update your payment information in your billing settings before the next retry attempt.

After multiple unsuccessful attempts, your account will be automatically closed, and data collection will stop. You’ll need to resubscribe to regain access.

Please contact [email protected] with your invoice number and details of the charge. Our team will review and resolve the issue as quickly as possible.

Rankbreeze offers a 30-day money-back guarantee from the start of your subscription. Refunds aren’t issued automatically. To request one, contact support through live chat or at [email protected] with your account email.

After your 30-day money-back guarantee ends, refunds aren’t given for time you didn’t log in. Even if you don’t log in, Rankbreeze continues working in the background. Even if you don’t log in, Rankbreeze continues working in the background — updating your visibility metrics, reviewing listing changes, scanning calendars, monitoring competitors, and more.

Example:
If you didn’t open the app for a week, your listings would still be monitored daily, your visibility metrics would continue updating, competitor data would still be refreshed, and more.

It’s similar to a fitness tracker — even if you don’t open the app, it’s still counting your steps, monitoring your heart rate, and keeping everything up to date.

If you believe an exception applies, feel free to email [email protected], and we’ll be happy to review your request.

Applicable taxes (such as VAT or sales tax) are added based on your billing address.

Yes. You can add your tax ID in your billing settings.

Before your next invoice is issued, go to:

Settings → Billing Settings → Update Credit Card → Update information (under Billing information).

This is where you can enter or edit your tax/VAT details.