📋 Overview
You'll receive an email notification when a listing's overall star rating falls below 4.85 stars. This ensures you're aware of rating changes early, giving you time to make improvements and recover your rating.
🔔 What triggers this notification?
The notification is sent automatically when your listing's overall rating drops below 4.85 stars.
Important: The overall rating is a distinct, separate metric from your individual category ratings (cleanliness, value, location, communication, etc.). This notification specifically tracks the overall rating only.
📧 What does the notification look like?
When triggered, you'll receive an email alerting you to the rating drop.
🌟 Why is this important?
Maintaining a rating above 4.85 stars is crucial for:
Listing visibility and ranking in search results
Guest booking decisions
Your status as a superhost
✅ What should I do if I receive this notification?
Use RankBreeze Review Analyzer to identify patterns and common themes in your guest feedback
Address any recurring problems mentioned in guest feedback promptly
Improve your listing or service based on the insights
Respond to reviews professionally to show you value guest input
Need help?
If you have questions about this notification or how to use the Review Analyzer, contact us on [email protected]